Outcome Health
Beta
Is your agent achieving its goal? Where is value leaking? What should you fix next?
1Goal Achievement Funnel
Transcripts →
Total connected
—
Real customers
92.4%
Showed intent
10.0%
Booking attempted
12.4%
Goal completed
8.3%
0.1% goal completion. 96 demo-intent callers walked away. Estimated lost SQLs: 46 from URL deflection.
2Top Failure Modes
See all 14 →
1
Demo deflected to URL
Asked to book; sent to regal.ai
46
46 lost SQLs
2
Hallucination to high-risk industry
Healthcare 43%, Ecom 37%
73
Legal risk
3
Template variable spoken aloud
1 callback lost (Honda Princeton)
48
Trust + SQL
4
Wrong agent persona
"I'm Alex" not "Reggie"
37
Trust
5
Kept talking to voicemail
No detection action
34
Cost
6
Stuck in repetition loop
Longest 55 min, 7 loops
91
CX
3Risk Monitor
Configure →
Unsubstituted variable
[PHONE], [NAME] · 14m
48
Wrong persona greeting
"I'm Alex"
37
Customer claim no KB
Google, Guitar Center
73
Guarantee / HIPAA claim
"guaranteed", "100%"
61
Voicemail mid-call
Agent kept talking
34
Repetition loop
3+ duplicate turns
91
4Qualification Capture
2.46
/ 7
dimensions captured
No signal to prioritize leads. Timeline, budget, authority never captured.
5Suggested Next 3 Fixes
Ranked by volume × estimated lift
1
Wire the Schedule with Cal.com action
+35 demos / mo
2
Remove unsubstituted-variable risk
Recover 1 SQL today
3
Tighten healthcare KB & prompt
Cut legal exposure